Policies
PURCHASE
POLICIES
At Valour, every timepiece is crafted with precision and delivered with care. Our policies ensure a seamless, secure, and transparent experience from order to ownership.
Warranty Policy
Every Valour timepiece carries a comprehensive 24-month limited warranty from the date of original purchase. This covers manufacturing defects in materials and workmanship under normal use.
Our certified master watchmakers perform all warranty repairs exclusively at authorized service centers. Extended warranty options to 5 years are available at checkout.
- Movement defects and calibration issues
- Case and crystal manufacturing flaws
- Bracelet and clasp hardware failures
- Water resistance seal integrity
Shipping & Delivery
White-glove handling from our atelier to your wrist. Every shipment is fully insured, climate-controlled, and delivered with signature confirmation.
Domestic orders arrive within 3 to 5 business days. International delivery ranges from 5 to 10 business days through DHL Express or FedEx International Priority.
- Complimentary domestic shipping on all orders
- Fully insured for full retail value
- Discreet, unmarked packaging standard
- Real-time tracking within 24 hours
Returns & Refunds
We accept returns of unworn timepieces within 14 days of delivery. The item must be in its original condition with all protective films intact.
Customized or engraved timepieces are final sale. Pre-owned and limited edition items cannot be returned unless arriving with undisclosed defects.
- 14-day return window from delivery date
- Prepaid insured return shipping label
- Refunds processed within 7 to 10 business days
- Original payment method credited
Our Belief
ANYTHING LESS IS
SIMPLY UNACCEPTABLE.
Rejecting the ordinary to create timeless, extraordinary masterpieces.
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